Complete Care Program features:
- Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
- Full On-Demand Reporting for all devices
- Real-time event monitoring and alerting
- Weekly and On-Demand Security Baseline Report
- Daily Backup System Monitoring and Reporting
- Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
- Ensures compliance with NCUA Letter 03-CU-14
- Continuous monitoring, remote management and performance trending ensure high availability of critical systems
- ISO 17799 standards compliance
- Improved network security with global password policy enforcement
- Continuous server auditing
- Quarterly external vulnerability assessment
- Internet vulnerability assessment every 18 months
- Full software and hardware asset management with On-Demand Reporting
- Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
- Unlimited Group and User Management
- Quarterly Backup and Restore Testing
- Annual Business Review/Planning Session
- 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
- License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included
