Coming Up This Week!

Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge.

Tuesday, March 5

11:00 AM – 11:30 AM PT

Contact Center Service – Stengthen Relationships One Conversation at a Time

Self-service tools are rapidly becoming the primary member touchpoints for credit unions.  For connected members, digital channels enhance the member experience.  They can also add confusion as members learn how to use these new tools, as throughout the member experience, there is sometimes no substitute for a live conversation.

The Xtension Contact Center offers many ways to reach out to members, boost customer interaction and create easy access to credit union amenities.  We have varying services available including custom call campaigns, inbound member service calls, targeted outbound campaigns, web chat, and others that will be discussed in the webinar!

Join us to learn more about the many services our comprehensive Xtension Contact Center can offer you!

Wednesday, March 6

8:00 AM – 8:30 AM PT

Buzz Points: Incentivize. Engage. Grow.

Do you want to create loyal members, support your community AND create a healthy bottom line?  The Buzz Points incentive-based member engagement and revenue generation platform can help you build loyalty and boost your bottom line.  By combining powerful incentives with engaging marketing, Buzz Points has proven to deliver undeniable results.

Join us to learn more about how using real-time messaging and powerful incentives can support your community and drive revenue.

11:00 AM – 11:30 AM PT

Member Marketing Campaigns – Ideas for You!

Looking for inspiration for your marketing tactics in the upcoming quarter?  Let us help!  Xtend averages about 25 campaigns per quarter, and we’ve got ideas for you!  We will show you what has worked well in the past, provide some examples of material we have available, and inspire your marketing efforts for the future.

Thursday, March 7

11:00 AM – 11:30 AM PT

Business Texting 101 (Powered by Zipwhip)

Make things convenient and personable for your members by text-enabling your existing landline.  This powerful communication tool is beneficial to both your members and your staff when trying to assist with many member needs.  Your members will be able to text things like “HOURS” and automatically receive your pre-configured response, putting YOU in control.  Other options include applying for loans via an online loan application (if your credit union provides a mobile-friendly option).

You can test it for yourself to experience how easy it is – text “PRICING” to (866) 981-4983 and receive an automatic reply in seconds!  Join us to learn more about Business Texting powered by Zipwhip.