Coming Up This Week!
Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge.
Tuesday, October 1
11:00 AM – 11:30 AM PT
Contact Center Service – Strengthen Relationships One Conversation at a Time
The Xtend Contact Center offers many ways to reach out to members, boost customer interaction and create easy ways to access credit union amenities. The Xtension Contact Center has varying services available including custom call campaigns that you are able to organize depending on your needs. Among the Xtension Contact Center services are inbound member service calls, targeted outbound campaigns, web chat, and others that will be discussed in the webinar!
Join us to learn more about the many services our comprehensive Xtension Contact Center can offer you!
Wednesday, October 2
11:00 AM – 11:30 AM PT
Business Texting 101 (Powered by Zipwhip)
Make things convenient and personable for your members by text-enabling your existing landline. This powerful communication tool is beneficial to both your members and your staff when trying to assist with many member needs. Your members will be able to text things like “HOURS” and automatically receive your pre-configured response, putting YOU in control. Other options include applying for loans via an online loan application (if your credit union provides a mobile-friendly option).
You can test it for yourself to experience how easy it is – text “PRICING” to (866) 981-4983 and receive an automatic reply in seconds!
Thursday, October 3
11:00 AM – 11:30 AM PT
Branding Your eStatement Notifications
Turn your standard plain-text eStatement notification into a fashionable, interactive, action-inspiring eStatement notification!
Do more than just notifying your members that your eStatements have been posted. Xtend encourages you to take your marketing strategy to new heights by using this opportunity as another way to effectively communicate promotions offered by your credit union.