by Eric Wisheropp | Jun 19, 2020 | Client News
Losing the Love is a CU*BASE tool that helps credit unions study the behavior patterns of recently closed members. Your staff can reference these patterns to see if any currently open memberships are displaying similar behavior. Losing the Love is also offered as a...
by Eric Wisheropp | Jun 18, 2020 | Client News
In light of the recent spike in members who have received fraudulent unemployment claims generated by a Nigerian crime ring, it is becoming increasingly important to begin recording these events, for several reasons. One reason is that it allows for management to...
by Eric Wisheropp | Jun 18, 2020 | Client News
In 2018, we sent a notification that we were working on an upcoming mandate (Visa Account Updater/Account Billing Updater) that would allow for credit unions to select old card numbers when replacing a new card. During the process, we have discovered that each vendor...
by Eric Wisheropp | Jun 17, 2020 | Client News
Virtual StrongBox and CU*Answers have received questions from your credit union peers on how to use the standard version of VSB digital vault to collect documents from members during these challenging times. We will be hosting a webinar to help refresh your memory on...
by Eric Wisheropp | Jun 17, 2020 | Client News
On Presidents Day 2020 and during the weeks that followed, several CU*Answers clients experience brute force attacks on their ATM and debit card BINs. The losses suffered were, in some cases, up to six digits. This prompted the AuditLink and SettleMINT teams to take...
